LEGAL

Shipping and Delivery

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  • Your order will be dispatched within the 48 hours after you receive your confirmation e-mail. If a delay, extra costs or another issue arises, we will notify you by e-mail as soon as possible.
  • You will receive a confirmation e-mail with a tracking number from our partner SYMPL when your order leaves their warehouse. If you have chosen home delivery, please don’t forget to provide a phone number and address where you can receive your package during business hours. 
  • Delivery time in France is between 2 and 4 working days. 
    Delivery time in the rest of the EU is estimated between 4 and 10 working days. 
    Delivery time to the rest of the worlds depends on your location. 
    Deliveries to countries outside of the EU may be subject to VAT, import duties and/or taxes, levied when your package reaches your country and payable by the receiver.
  • Delivery costs are based on your region of purchase and will be mentioned during check-out.
  • A 20% sales tax is included in all prices for orders within the EU. There are no extra charges except those mentioned on your list of purchases when you go to the check out.
  • Deliveries to countries outside of the EU may be subject to VAT, import duties and/or taxes, levied when your package reaches your country and payable by the receiver. 
    VPM SAS ships according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be paid in order for your package to clear customs. Please contact your local customs office for more information.

Terms and conditions

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Terms and conditions

  •  By using this website and/or placing an order, you agree to these terms and conditions. If you do not agree, please don’t use this website or place an order.
  • Please make sure you have read and agree to the Terms and Conditions before placing an order.
  • If you have any concerns regarding our Privacy policy or these Terms and conditions, please contact us by e-mail on support@village-pm.com.
  • When you visit this website, we use cookies that recognise your device and record your actions, allowing us to understand your interests and offer you ads or offers according to your interests.
  • By using this website, you agree that you are 18 years or older and have your guardian’s permission to purchase from us.
  • All events outside of VPM SAS’s control are considered Force Majeure.
  • The applicable price is the price set at the date at which you place your order.
  • Shipping costs and payment fees are mentioned before and accepted when confirming the purchase.
  • Payment card information is transmitted over secure SSL encryption and is not stored by VPM SAS. 
  • Local charges may be applicable to your purchase, depending on your region.
  • VPM SAS reserves the right to amend any information without prior notice.
  • Any personal data that you provide us with or that we obtain will be handled by VPM SAS as responsible for the personal information. Please find  more information about how your data is treated under Privacy Policy.
  • Please read these Terms and conditions carefully and understand that by ordering any of our products, you agree to be bound by these Terms and conditions, together with our Privacy Policy.
  • None of these Terms and conditions affect your statutory rights. No other terms or changes to the Terms and conditions shall be binding unless agreed in writing signed by us.
  • The inclusion of products or services on village-pm.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.
  • We reserve the right to amend these Terms and conditions from time to time without prior notice to you. The version of the Terms and conditions that will apply to your order will be those on village-pm.com at the time you place your order.

Returns and exchanges

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  • We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.
  • To be eligible for a return, your item must be unworn, unused and in the same condition that you received it. You will also need your receipt or proof of purchase.
  • To apply for a return, please contact us at support@village-pm.com. Make sure to include this information in your e-mail:

- Full name
- Order number
- Reason for return

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
  • To apply for a return, please contact us at support@village-pm.com. If your return is accepted, we’ll send you an e-mail with instructions on how and where to send your package. Items sent back to us without an initial return request are never accepted.
  • Once we’ve received and inspected your return, we will let you know if we can refund your order. If so, you will automatically be refunded via your original payment method. Please note that we do not refund shipping costs and that it may take a few days for your payment method to process and post the refund. 
  • If you wish to change the size of your received order, please apply for a return and place a new order in the correct size once your return is accepted.

Privacy policy

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  • VPM SAS collects and stores Personal Data from website visits, subscriptions and purchases.
  • Personal Data that we may request you to provide includes (but is not limited to) name, email address, gender and country. Once you subscribe, you are not anonymous to us any longer.
  • We may collect Personal Data relating to your online session or browser such as your IP address, cookie information and the page you requested, for the purpose of providing aggregated, anonymous, statistical information on the server's usage.
  • All Personal Data is collected voluntarily, on an open and fair basis.
  • We only collect Personal Data that we believe is useful to us.
  • We use Personal Data to personalise your website experience, customer service, advertising and marketing.
  • VPM SAS is responsible for the Personal Data you provide us with under applicable data protection law.
  • We share certain financial and other information that you submit with third parties who provide services to the website. These third parties use your data for credit reporting, payment or order fulfillment services, such as verifying your information, authenticating payments and processing orders.
  • VPM SAS does not control the policies or practices of third parties to which it discloses information about users of the village-pm.com website and any use or disclosure of such information by third parties is not governed by this Policy.
  • However, transfers of personal information are governed by contractual clauses which ensure compliance with data protection legislation.
  • We share personal information with like third parties like Shopify and to power our online store. You can read more about how Shopify uses personal Information here.
  • We use Personal Data to detect your geographical location to provide you with the best shopping experience. 
  • We use Google Analytics to help understand and learn how costumers use our website you be able to give you a better browsing experience. You can read more about Google Analytics here.
  • You have the right to request information any Personal Data we have of you at any time. To do so please contact us at support@village-pm.com.

Force Majeure

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Events outside the control of VPM SAS, which are not reasonably foreseeable, willo be considered Force Majeure. This means that VPM SAS is released from its obligations to fulfill contractual agreements. Example of Force Majeure are government action or omission, new or amended legislation, conflict, embargo, fire or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers. Force Majeure also includes government decisions that affect the market negatively and products, for example, restrictions, warnings, ban, etc.

Payments

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  • All products remain VPM SAS’s property until full payment is made. The price applicable is that set at the date on which you place your order. Shipping costs and payment fees are recognized before confirming the purchase. If you are under 18 years old you must have parents’ permission to buy from VPM SAS. 
  • All transfers conducted through VPM SAS are handled and transacted through third party dedicated gateways to guarantee your protection. Card information is not stored and all card information is handled over SSL encryption. Please read the Terms and conditions for the payment gateway chosen for the transaction as they are responsible for the transactions made.

 

 

Local Taxes 

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  • Please note that , depending on your region and local customs duties, local charges (such as sales tax or customs duty) may occur. These charges are at the customer's own expense.

 

Cookies

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  • Cookies are small text files that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
  • Cookies do not harm your computer. If you would like to learn more about cookies in general you can visit www.allaboutcookies.org
  • We use cookies to store your choices of start of page and to display your preferences.
  • We use cookies to remember choices of location.
  • We use both first and third-party cookies to collect statistics and user data for analyzing to optimize your experience with us.
  • We use cookies in some of our videos to anonymously gather statistics on how you got there and what videos you visited.
  • Some third-party cookies are set by services that appears on our pages and are not in our control. They are set by social media providers such as Twitter, Instagram, Facebook and Vimeo and relate to the ability of users to share content on this site, as indicated by their respective icon.
  • We also use third-party cookies which preforms cross-site tracking in order for us to provide you marketing via other sites/ channels.
  • Enabling cookies is not strictly necessary for the website to work, but it will provide you with a better browsing experience. You can block these cookies, but please be aware that some features on this website may not work.
  • You can control and/or delete cookies as you wish – for details, see www.aboutcookies.org.
  • You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.
  • For more information about how we store our data please read our Privacy Policy

Additional Information

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  • VPM SAS reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. At the event of when a product is sold out, VPM SAS has the right to cancel the order and refund any amount paid in the best way. VPM SAS shall also notify the customer of equivalent replacement products if available.
  • If you have any questions that you feel weren’t answered above or in our other informational pages such as shipping Information, FAQ and our return policy, please let us know on support@village-pm.com.

 

COMPANY INFO

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Company name: VPM SAS

Registered: France

VAT registration number: FR30983268830

SIRET : 98326883000012

CITEO - IDU : FR426433_01BNCP

Re-fashion – IDU : FR426433_11UXWL